Ok Go’s Rube Goldberg inspired video. Amazing.
However, I couldn’t help watching this video and thinking how it mirrors much of what still passes for company execution and business process management today. The CEO announces a corporate strategy, goals and incentives filter down, and the company mobilizes talent to produce high quality products/services, promotes and generates demand, sells and transacts with markets, provides high touch customer service via numerous and evolving channels, and hopefully attains a sustainable and profitable business ecosystem.
Where could things possibly go wrong?
How fragile are your company processes?
Did you model your processes, only to have them sit on the shelf?
Can you identify areas of improvement and translate into bottom line – take to the bank savings?
Can you PROVE it?
If you’d like to learn how to ensure “the ball” gets to the finish line, Bizappia is interested in chatting with you.
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Filed under: Analytics and ROI, BPM, Customer Service, Productivity, Six Sigma Tagged: | BPM, Process, Realtime ROI Analytics
Craig Lashmet
Howard Webb
